Welcome to Naheal (the “Platform”). By accessing and using our services, you agree to comply with and be bound by this User Policy, our Privacy Policy, and any other policies, terms, or guidelines referenced herein or made available on our Platform from time to time (collectively, the “Policies”). Your continued use of our Platform constitutes your acceptance of these terms.

If you do not agree with any part of these Policies, we kindly ask you to discontinue use of the Platform immediately.

This Platform is intended for lawful use by registered users who agree to comply with our Policies and any applicable laws and regulations. We reserve the right to modify, suspend, or terminate access to the Platform at our discretion, including for any breach of these Policies.

By accessing the Platform, you agree to:

Provide accurate and up-to-date information during registration and maintain the confidentiality of your account information.
Use the Platform only for its intended purposes as outlined in this User Policy.
Respect the intellectual property rights, privacy, and content guidelines outlined herein and as updated periodically.

We reserve the right to update this User Policy and other Platform policies at any time. We will notify you of any material changes, and your continued use of the Platform will constitute acceptance of these changes.

Users are prohibited from:

Engaging in any form of harassment, abuse, or illegal activities on the Platform.
Using the Platform to distribute unauthorized or harmful content, or to breach security measures.

To use our Platform, you must:

Be at least 18 years old or have parental/guardian consent if under 18.
Provide accurate, up-to-date information upon registration.
Refrain from transferring your account to others or allowing unauthorized access.

By using our services, you affirm that you meet these eligibility requirements and will maintain compliance throughout your use of the Platform.

User Responsibilities

As a user, you are responsible for keeping your account secure by safeguarding your login credentials and monitoring all activity on your account. You must not post, share, or upload any content that is illegal, harmful, offensive, or violates our policies. Compliance with all applicable local, national, and international laws is required when using the Platform, and respectful conduct towards other users and providers is expected at all times. Harassment, hate speech, and abusive behavior are strictly prohibited. If there is a breach in the terms and conditions, Naheal reserves the right to cancel membership without declaration of reason, to withhold payments earned in the trivago Community and to permanently ban members from Naheal The right to prosecution of criminal acts remains unaffected.

Prohibited Activities

Users must not engage in any illegal, fraudulent, or unauthorized activities on the Platform. Disrupting the Platform’s functionality, compromising its security, or attempting to bypass security protocols is strictly forbidden. Additionally, users are prohibited from collecting data without authorization or posting any false or misleading information.

Booking Changes and Cancellations Policy

Users may reschedule or cancel appointments based on the terms set by each service provider. It is the responsibility of the user to review and understand the specific cancellation and rescheduling policies outlined by the provider before booking. Failure to adhere to these terms may result in charges or loss of deposits, as stipulated by the provider.

Notice Period: Users may cancel an appointment, provided they adhere to the notice period defined by the service provider. This is typically stated in the provider’s policy, which users should review prior to booking.
Fees and Penalties: Cancellations made within the allowed time frame may not incur a fee, but last-minute cancellations (within 24 hours or less, or as specified by the provider) could result in a charge or forfeiture of any deposit paid.
Refunds: Refund eligibility is determined by the provider’s terms. Users should note that some providers may issue partial refunds, charge cancellation fees, or withhold refunds entirely for late cancellations.
Advance Notice: Users wishing to reschedule must do so within the notice period specified by the provider. Rescheduling within this period ensures a flexible option without penalties.
Limits on Rescheduling: Some providers may limit the number of two (2) times an appointment can be rescheduled or restrict rescheduling within a certain timeframe (rescheduling within 24 hours of the appointment may not be permitted).
In cases where rescheduling incurs a fee, this will be disclosed in the provider’s terms prior to booking.

If a provider needs to cancel or reschedule an appointment, users will receive notification through the Platform at the earliest opportunity. The Platform will assist with rescheduling, and providers will work to arrange an alternative time. Should rescheduling be unfeasible, users may qualify for a full refund of any fees paid, in accordance with the provider’s specific terms.

If users do not attend a scheduled appointment without prior notice, they may incur a “no-show” fee as specified by the provider’s policy. Providers reserve the right to retain deposits or fees for no-shows to account for the time and resources set aside for the appointment.

Payments and Fees

All transactions on the Platform are processed securely, and users are responsible for reviewing the specific payment terms for each service before proceeding. Fees may change over time, and the Platform may introduce additional services or associated fees in the future.

Privacy and Payment Information

We are committed to safeguarding your privacy. By using our Platform, you agree to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy. This includes any personal details you provide when registering for the Platform, as well as information related to your payments. We ensure that all payment transactions, including those made via credit card or other payment methods, are processed securely and in compliance with industry standards. Your payment details are encrypted and stored with the highest level of security. By using the Platform and making payments, you consent to the collection and handling of your payment information as described in our Privacy Policy.

Intellectual Property

The Platform and all its content, including logos, trademarks, and design elements, are the exclusive property of Naheal or its licensors. Users are prohibited from copying, modifying, distributing, or using any part of the Platform’s content without prior authorization.

Account Termination and Suspension

Naheal reserves the right to suspend or terminate accounts that violate this User Policy, engage in prohibited activities, or for any reason at our discretion.

Users may terminate their account at any time but remain responsible for any outstanding transactions.

Liability and Disclaimers

Naheal is not liable for the accuracy, quality, completeness, reliability or credibility of content provided by users and/or booking sites. In particular, there is no advice or information from Naheal regarding the selection of accommodations.

All agreements that arise through this service are between the Naheal user and the respective external contracting booking site. In particular, Naheal does not act as a direct service provider at anytime. The terms and conditions of the respective Service Provider shall apply exclusively, especially regarding the right to cancel and to withdraw.

Naheal does not verify the accuracy of content uploaded by the Service Provider or the members of the Community. This content is provided by the Service Provider/Community for publication on our website with reference to the respective Services. Naheal has no influence on this information (in particular images, comments, reviews, etc.). The publication of user-generated content and reports on Naheal does not reflect the opinion of Naheal, in particular, Naheal does not claim this content as its own.

In particular, hyper links, advertising banners, information about providers and the like are provided by booking sites and Community members and do not represent recommendations or information from Naheal. Naheal is not liable for technical malfunctions for which the cause is not within Naheal’s sphere of responsibility or for damages caused by force majeure. Naheal does not guarantee uninterrupted availability of data and may perform technical maintenance during a freely chosen time period.

Governing Law and Dispute Resolution

This User Policy shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising out of or in connection with this Policy shall be resolved through arbitration in the Philippines, in accordance with the rules of the Philippine Dispute Resolution Center. If arbitration is unavailable or unenforceable, disputes shall be resolved exclusively in the courts of Taguig City, Philippines.

Changes to the Terms and Conditions

The current terms and conditions when using trivago apply. Registered users receive notifications about changes by email. Users may download and print the current terms and conditions on their own computer system.

For questions about this User Policy, please contact us at Email: yourjourney@naheal.com or Phone: 0917831081.