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NaHeal Privacy Policy

Effective Date: October 2025

At NaHeal, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the laws and regulations of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173). By “Personal Information, we mean information about you, where you are, or information that could identify you, such as your name, contact details, your wellness arrangements and purchase history and information about your access to our websites.

As a wellness platform, we need to collect Personal Information about our customers. We need to use and share this information to offer the best possible wellness and to keep our customers and employees safe and secure. We also need to protect the Personal Information you entrust us with.

By using NaHeal’s platform, you agree to the practices described in this Privacy Policy. PLEASE READ THIS PRIVACY NOTICE CAREFULLY. BY CLICKING OR CHECKING “SIGN UP”, “I AGREE TO NAHEAL’S PRIVACY NOTICE”, “I AGREE AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF MY PERSONAL DATA FOR THE PURPOSE STATED IN, AND UNDER THE TERMS OF, Naheal’s PRIVACY NOTICE” OR SIMILAR STATEMENTS AVAILABLE AT THE Naheal REGISTRATION PAGE OR IN THE COURSE OF PROVIDING YOU WITH THE SERVICES OR ACCESS TO THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS OF THIS PRIVACY NOTICE AND THAT YOU HAVE AGREED AND CONSENTED TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER
AND/OR PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED AND UNDER THE TERMS HEREIN. Please read this document carefully to understand how we handle your personal information.

Introduction to this Privacy Notice 

  • Naheal and its affiliates (collectively or individually, “Naheal”, “we” or “us”) take your privacy seriously. Depending on your location, the Naheal entity controlling your personal data will be Naheal you may contract with that may also control your personal data. 
  • 1.2. Where applicable, this Privacy Notice should be read in conjunction with the Country-Specific Riders for your jurisdiction as set out in Section 12 below.  
  • 1.3. In the course of you using Naheal’s applications and websites (both web and mobile versions), as well as products, information, functions and other services operated by Naheal, we will be collecting, using, disclosing, storing and/or processing data, including your personal data. In this Privacy Notice, Platform shall refer to all relevant applications and websites (both web and mobile versions), and Services shall refer to all products, information, functions and services provided by Naheal from time to time at the Platform(s).  
  • 1.4. This Privacy Notice exists to keep you in the know about how we collect, use, disclose, store and/or process the data we collect and receive during the course of providing the Services or access to the Platform to you, our user, whether or not you have registered to use our Platform as a buyer or a seller. We will only collect, use, disclose, store and/or process your personal data in accordance with this Privacy Notice.  
  • 1.5. It is important that you read this Privacy Notice together with any other applicable notices we may provide for special applications where when we are collecting, using, disclosing and/or processing personal data about you, so that you are fully aware of how and why we are using your personal data.  
  • 1.6. We may update this Privacy Notice from time to time. Any changes we make to this Privacy Notice in the future will be reflected on this page and material changes will be notified to you. Where permissible under local laws, your continued use of the Services or access to the Platform, including placing Orders (as defined in the Terms of Use) on the Platform, or express consent thereto, following the modifications, updates or amendments to this Privacy Notice (whether or not you have reviewed such document) shall constitute your acknowledgment and acceptance of the changes we make to this Privacy Notice. You agree that it is your responsibility to review and check the Privacy Notice frequently to see if any updates or changes have been made to this Privacy Notice.  
  • 1.7. This Privacy Notice applies in conjunction with other notices, contractual clauses and consent clauses that apply in relation to the collection, storage, use, disclosure and/or processing of your personal data by us and is not intended to override them unless we state expressly otherwise.  
  • 1.8. All of these terms apply to Naheal’s users, whether or not the users have created an account as buyers and/or sellers, unless otherwise stated specifically to apply only to buyers or only to sellers.  
  1. Information We Collect

NaHeal collects personal information to provide and improve our platform’s services for users, practitioners, vendors, and wellness centers/retreats. The types of information we collect include:

1.1. Personal Identification Information:

  • Full Name
  • Email Address
  • Phone Number
  • Address
  • Gender
  • Date of Birth
  • Payment Information (e.g., credit/debit card details)

1.2. Account Information:

  • Username and password
  • Profile information (for practitioners and partners/vendors, including service descriptions, certifications, qualifications)

1.3. Usage Data:

  • Information about how you interact with our platform (e.g., search preferences, bookings, purchases)
  • Device information (e.g., IP address, browser type, device type)
  • Location data (if you allow access to location services)

1.4. Communication Information:

  • Correspondence via email, chat, or other communication methods through the platform
  • Feedback or reviews provided on services or products
  1. How We Use Your Information

NaHeal uses the information we collect for the following purposes:

2.1. To Provide and Improve Services:

  • To facilitate user interactions with practitioners, vendors, wellness centers, and retreats
  • To process bookings, orders, and transactions
  • To verify identities and ensure compliance with platform rules

2.2. Communication and Notifications:

  • To send you information about your account, bookings, services, and transactions
  • To respond to customer inquiries and provide customer support
  • To send updates, promotions, and marketing messages (you can opt out of these communications at any time)

2.3. Personalization:

  • To tailor content, recommendations, and advertisements based on user preferences
  • To improve user experience by analyzing trends and user behavior on the platform

2.4. Security and Compliance:

  • To protect NaHeal and our users from fraud, abuse, and other harmful activity
  • To comply with legal obligations under Philippine law, including data retention, disclosure requests, and regulatory requirements
  1. Sharing and Disclosure of Information

NaHeal respects your privacy and will not sell your personal information to third parties. However, we may share your data with third parties in the following situations:

3.1. With Practitioners, Vendors, and Wellness Centers:

  • When you book services or purchase products through the platform, we may share necessary information (e.g., name, contact information, booking details) with the practitioner, vendor, or retreat/wellness center to facilitate the transaction.

3.2. Service Providers:

  • We may share information with third-party service providers who help us with payment processing, data analytics, marketing, or customer support. These service providers are required to protect your information and only use it for specific functions related to NaHeal.

3.3. Legal Compliance and Protection:

  • We may disclose your personal information to authorities or regulators if required by law, to protect the safety and security of our platform, or in response to legal processes such as subpoenas or court orders.

3.4. Business Transfers:

  • In the event of a merger, acquisition, or sale of NaHeal’s assets, your personal information may be transferred as part of the transaction. We will notify you of any changes in ownership or use of your personal information.
  1. Your Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

4.1. Right to Access:

  • You have the right to request access to the personal information we hold about you and request details on how we process and use your data.

4.2. Right to Rectification:

  • Subject to applicable laws and regulations, Naheal acknowledges your right as a data subject to dispute the inaccuracy or error in your personal information. You may request to correct or complete the same within a reasonable period of time as mandated by the Naheal Policies.

4.3. Right to Erasure:

Naheal may act upon your request as a data subject for the suspension, withdrawal, blocking, removal, or destruction of your personal information in any of the following situations.

(a) Your personal information is:

  • incomplete, outdated, false, or unlawfully obtained;
  • used for an unauthorized purpose;
  • no longer necessary for the purpose(s) for which they were collected; or
  • concerns private information that is prejudicial to you, unless justified by freedom of speech, of expression, or of the press, or otherwise authorized (in such case, Cebu Pacific may deny the request);

(b) The data subject objects to the processing, and there are no other applicable lawful criteria for processing; (c) The processing is unlawful; or (d) Your rights as a data subject are violated.

You can exercise this right through any of the following. Any of the below methods follows procedures that will require you to verify your identity and subject to the submission of supporting documents.

4.4. Right to Data Portability:

  • You may request a copy of your personal information in a structured, commonly used, and machine-readable format, and transfer that data to another data controller if technically feasible.

4.5. Right to Object:

  • As a data subject, Naheal recognizes that you can object to the processing of your personal information or to automated decision-making based on your personal information. You may also request from Naheal to suspend such processing. The processing however should be based on your consent or legitimate interest of Naheal. Your right to object shall be subject to processing pursuant to a subpoena, contractual purposes, or a result of a legal obligation. 

4.6. Right to Lodge a Complaint:

  • If you believe that your personal information has been misused or that your rights have been violated, you may file a complaint with the National Privacy Commission (NPC) in the Philippines.
  1. Data Retention

NaHeal will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce agreements. If you choose to close your account, we will retain only the information necessary for compliance with legal and regulatory requirements. We will cease to retain your personal data by securely disposing of the same, or remove the means by which the data can be associated with you through anonymisation, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.  

  1. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Secure servers and encryption methods for processing sensitive data, including payment information.
  • Access controls and security protocols to ensure only authorized personnel can access your data.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures. You are also advised to exercise caution with respect to the sharing of your personal data and your authentication/ security details (such as passwords, credit card details, transaction details) outside of our Platform / Services.  

  1. Cookies and Tracking Technologies

NaHeal uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device to collect standard internet log information and visitor behavior information. We use cookies to:

  • Keep you signed in
  • Understand how you use our platform
  • Provide personalized content and advertisements

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of the platform.

  1. Third-Party Links

NaHeal may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before sharing your personal information.

Moreover, we may share your personal data with our third party service providers or affiliates (e.g. payment service providers) in order for them to offer their services to you in conjunction with your use of the Platform or our Services. Your acceptance and use of the third party service provider’s or our affiliate’s services shall be subject to terms and conditions as may be agreed between you and the third party service provider or our affiliate. Upon your acceptance of the third party service provider’s or our affiliate’s service offering, the collection, use, disclosure, storage, transfer and processing of your data (including your personal data and any data disclosed by us to such third party service provider or affiliate) shall be subject to the applicable privacy notice of the third party service provider or our affiliate, which shall be the data controller of such data. You agree that any queries or complaints relating to your acceptance or use of the third party service provider’s or our affiliate’s services shall be directed to the party named in the applicable privacy notice

  1. Updates to This Privacy Policy

NaHeal may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or the services we offer. We will notify you of any significant changes by posting a notice on our platform or sending a direct notification. Please review this Privacy Policy regularly to stay informed about how we protect your personal information.

  1. International data transfer

We may transfer or permit the transfer of your personal data outside of your jurisdiction for any of the purposes set out in this Privacy Notice. However, we will not transfer or permit any of your personal data to be transferred outside of such jurisdiction unless the transfer is in compliance with applicable laws, including, for example, to inform and obtain your consent on the countries to which your personal data may be transferred to and the applicable standards on data protection under the laws of such countries.  

  1. Governing Law

This Privacy Policy is governed by the laws of the Republic of the Philippines, including the Data Privacy Act of 2012. Any disputes arising from this policy shall be resolved in the courts of Metro Manila, Philippines.

  1. Contact Information

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

NaHeal
Condominium Unit No. 2F, 2nd Floor, Crescent Park Residences, 2nd Avenue corner 30th Street, BGC, Taguig

Email: yourjourney@naheal.com
Phone: 09178310811

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